Orders

How do I change or cancel my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you just placed an order, you can email us at [email protected]. If you have a Subscription, you can cancel or change the timing

How can I check my order's status?

You can check your order details/status on the Order History page of your Profile. Click on the date your order was placed to see your order summary. Your order's status can be viewed by clicking the tracking link, located at the top of your order su

What is your return policy?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. If you have a Subscription, you can cancel or change the timing of your shipments on your Profile. If our products aren’t right for you, let

How long will it take my order to arrive?

Shipping takes 4-12 business days at $8. We're happy to offer free shipping on any orders of $50 or more. If you have a Subscription with us we offer free shipping with Subscription orders over $25 and and manual orders over $45!. You can track your

Do you offer free shipping?

We do!. Subscribers:. Non-Subscribers:

Where do you ship?

We only ship within Canada, but welcome you to shop our US, UK and German sites!.

Do I have to sign up for a Subscription?

Nope! If you’d rather order as needed, you can do that through the Products page of our website. If you order a Starter/Trial Set, a Subscription will be optional and offered at checkout.

Can I send a gift from Harry's to my friends?

While we don’t offer giftable subscriptions at this time, you can absolutely send any item from our Products page as a gift. Just a heads up, we’re not currently able to include a gift message with orders.